Customer satisfaction is our top priority in this belief, we promise to address every concern our customers have.

Yo! Returns & Exchanges

Yo! Chlo Chlo accepts returns of products for exchange or refund in the case of manufacturers' defects, damage incurred during shipping and handling, or shipping of the wrong product. Prior to returning a product or receiving a replacement product, you must obtain a Return Authorization Number. To obtain a Return Authorization Number, please contact dawn@yochlochlo.com (with "RETURN" in the subject field) and include the following information:

Your order number.

A description the product which you wish to return or exchange.
Whether you wish to return or exchange the product.
In the case of an exchange, what product you would like as a replacement.
Your reason for seeking a refund or exchange.
If your reason for seeking a refund or exchange is damage to the product incurred during the shipping and handling process, a photograph showing the damage.
If you have received a product that is damaged upon arrival, we will send you a replacement product. You do not need to return the damaged product; however, if you wish to return the damaged product, you will be responsible for the cost of shipping.

If you are returning a product for any other reason, it must be in the same condition in which you received it when it is returned, including return of 1) all original contents, 2) the original packaging, and 3) the original invoice or receipt. Refunds will be issued only when Yo! Chlo Chlo receives the returned product.
Once a return is authorized by our return department, please:

Return the item to the address given to you by our return department.
Write the Return Authorization Number clearly on the box or package.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.
If you are exchanging the product, please allow at least three to five weeks to receive your replacement product.

We will not pay for shipping of returned products unless the return is the result of our error.

All sales are final 30 days after delivery unless returned or exchanged as described above.

Yo! Shipping

To serve you better, Yo! Chlo Chlo works with multiple suppliers, manufacturers and warehouses. Because of this, some products are shipped directly from the manufacturer. As different types of items are often shipped from different locations, dates or arrival may vary. Addresses in the USA qualify for free shipping if all of the items are coming from the same manufacturer or warehouse. If items are coming from multiple manufacturers or warehouses multiple shipping charges may be assed and the order may not qualify for the free shipping. In addition, all commercial, industrial and business entry runners will not qualify for free shipping as their weight precludes them from this offer. Free Shipping Offer is only valid to orders shipping in the Contiguous US to the same address.

An estimate of shipping time is provided for your convenience when your order is processed. Your products will be shipped via UPS, USPS or DHL depending on weight, size and cost of shipping to the Contiguous United States and via United States Postal Service Ground Service to Alaska and Hawaii. Other shipping methods may apply in other jurisdictions. To learn more about UPS shipping, please visit www.ups.com. To learn more about United States Postal Service shipping, please visit www.usps.com. Please allow up to two weeks for your order to be shipped; if shipping is expected to take more than two weeks, as with the custom-manufactured Yoycol and Printful, the product description on the Site will reflect this.

Yo! Chlo Chlo carefully packages its products to prevent damage during transit; however, Yo! Chlo Chlo cannot be responsible for damage that occurs during the shipping process. Claims based on damage during the shipping process must be brought to UPS directly. If any cartons are missing or damaged, be sure to note this on the freight bill.

For UPS shipping: If you notice concealed damage after the driver has left, keep all the packing and call UPS to return and inspect the damage and file a claim, or fill out the claim form on the UPS website section entitled "File a Claim."

For United States Postal Service shipping: Claims based on damage during shipping are not available via USPS on orders under $100. In the event that you have a claim, you may refer to the USPS website for information on claims under "Ship a Package / File an Insurance Claim."

Yo! Disputes

You agree that these TOS and your purchase of products from Yo! Chlo Chlo are governed by the laws of the State of Michigan, without regard to conflict of law principles. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Sparta, Michigan, in all disputes arising out of, relating to, or concerning Yo! Chlo Chlo products and/or these TOS. If any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.

Yo! Limited Warranty & Limitation of Liability

Yo! Chlo Chlo warrants that its products shall be free from defects in material and workmanship, under normal use and service, upon receipt. Yo! Chlo Chlo will, as described above, refund the purchase price or exchange the product, which arrives with defects in material and workmanship. No charge will be made for shipping or other costs with respect to defects covered by this warranty.

To obtain protection under this warranty, you must follow the procedures described above under "Returns and Exchanges."

Specifically excluded from this warranty are any claims arising as a result of improper application, use, neglect, abuse, or other mistreatment of the products.

Yo! Chlo Chlo , its affiliates, suppliers and subcontractors will not be liable under any circumstances for any consequential, incidental, special, punitive, exemplary or other damages (including, but not limited to, damages resulting from commercial or economic loss) or costs and expenses (including, but not limited to, attorneys' fees and litigation costs), incurred as a result of any claim whether based on breach of warranty or otherwise.

In no event shall Yo! Chlo Chlo ' liability exceed the cost of replacing the product which gave rise to any claim or refunding the purchase price of the product which gave rise to any claim.

THE WARRANTY SET FORTH HEREIN IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

No attempt to alter, amend or extend this warranty and limitation of liability shall be effective unless in writing and signed by an executive officer of Yo! Chlo Chlo .

Some jurisdictions do not allow the exclusion of warranties, so the above exclusions may not apply to you.

Yo! Prices & Payments

PRICES

The prices displayed on the Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices includes shipping and handling but not sales taxes, if applicable, which will be added to your total invoice price. If you are located outside the United States, please be sure that you are aware of the price in your local currency, and be aware that your credit card company may charge a currency conversion fee, for which Yo! Chlo Chlo is not responsible.

If a product is quoted at an incorrect price due to typographical error or error in pricing information: 1) Yo! Chlo Chlo has the right to refuse or cancel any orders placed for the product quoted at the incorrect price, even if Yo! Chlo Chlo has confirmed the receipt of your order and charged your credit card, debit card or PayPal account; and 2) if Yo! Chlo Chlo has charged you but subsequently canceled your order, Yo! Chlo Chlo will promptly issue a credit to your payment account for the amount charged. You are responsible for taxes, if any, for each product from the date Yo! Chlo Chlo ships it to you. No other discounts, quantity entitlements, or promotions apply unless expressly specified for this transaction.

PAYMENTS

Yo! Chlo Chlo provides many options for third-party payment methods, PayPal, Apple Pay, and Credit Card only purchases. You can find out more about PayPal here here. When you order something from the Site, you will be asked to set up an account on the Site and, if you do not have one already, on PayPal. The information you provide during the account setup process will be used to process your order and payment, and for related purposes. For additional information, please read our Privacy Policy and PayPal's Privacy Policy.

Yo! Chlo Chlo accepts payments only as described above. Payments must be received prior to shipping.

Yo! Overview

Welcome to the www.yochlochlo.com website (the "Site"). Yo! Chlo Chlo values its relationship with its customers, so these Terms of Sale are provided to ensure clarity in the relationship and ease of making transactions. The following, along with the Conditions of Use and Privacy Policy, are terms of a legal agreement (the "Terms") between you and Yo! Chlo Chlo . By making a purchase on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale and the Terms, and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, please do not use or make a purchase on the Site.

All transactions will be governed under the general commercial laws of the State of Michigan as supplemented or modified by this Agreement, without regard to conflict of law principles. Yo! Chlo Chlo will accept your order only if (1) you accept the terms of these Terms of Sale ("TOS"), (2) the Product is available, and (3) you provide a valid and verifiable ship-to address. Yo! Chlo Chlo reserves the right to cancel your order in its sole discretion, for any reason.

Confirmation of receipt of your order does not constitute acceptance of your order; your order is accepted only when you receive confirmation that the order has been shipped. The TOS, including associated warranty statements or attachments, are the complete agreement between you and Yo! Chlo Chlo regarding your purchase of products and replaces any prior oral or written communications between you and Yo! Chlo Chlo . Any additional or different terms in any order or written communications from you are void. If there is a separate commercial agreement in effect between you and Yo! Chlo Chlo , signed by both parties, then the terms of the commercial agreement govern this transaction. Last Revised: April 15, 2024.

Customer satisfaction is our top priority in this belief, we promise to address every concern our customers have.

Yo! Returns & Exchanges

Yo! Shipping

Yo! Disputes

Yo! Limited Warranty & Limitation of Liability

Yo! Prices & Payments

Yo! Overview

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Sparta, Michigan 49345

Yo! Chlo Chlo LLC

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